Faqs

Hivernacle Madrid operates a no re-entry policy. Once you have left the premises, re-entry will not be permitted.

Hivernacle Madrid applies a strict zero tolerance policy to illegal substances. Searches and checks will be carried out and it is a condition for entering the place. Any customer alarmed by the search and/or check will be discussed individually and security staff will explain the process. The assistant may refuse and leave the premises at any time if they do not wish to continue with the search. Anyone found in possession of illegal substances will be refused entry, removed from the premises and may also be subject to prosecution. We reserve the right to transmit your data to the relevant authorities if we believe that a crime or criminal act has been committed.

No, there is no cut-off time to access the Hivernacle site. Our goal is to provide our attendees with the most flexible and enjoyable experience possible. Therefore, you can arrive at the festival at a time that suits you within the operating hours specified for the event. However, we recommend that you check the official event schedule on our website or social media to ensure you don’t miss any performances or special events that may occur during the day or night.

The minimum age to access our events is 18 years old. This policy is implemented to ensure a safe and appropriate environment for all of our attendees. Please ensure you have valid identification proving your age upon entry to the event. If you are under 18 years of age, we regret to inform you that you will not be able to access the event.

We only accept DNI, a valid passport and/or identification documents of foreigners. You must provide a valid photo ID that matches the name on the ticket you present at the entrances. Please note that we cannot accept expired or outdated forms of identification. If you are unable to provide a valid, up-to-date form of identification, you may be denied entry to the facility.

Please note that you are NOT permitted to bring (or use) any of the following items into the venue; illegal substances; psychoactive substances; digital cameras; glass or metal bottles; weapons; whistles; drums; megaphones; flares; smoke canisters; knives; blades; razors; or any other item which may be used as a weapon, or which may, in our reasonable opinion, cause danger or disruption to those attending the venue (regardless of whether or not such item is illegal or is being carried for specific purposes); large bags, perfumes or colognes; deodorants; sponsorship, promotional or marketing material; markers, spray paint or any other similar element that can be used to mark the infrastructure.

We reserve the right to confiscate any prohibited items. Anyone found in possession of such items will be refused entry, removed from the premises and may also be subject to prosecution. No refunds will be given to attendees who are denied entry due to possession of Prohibited Items.

If you have a specific reason for bringing prohibited items into the venue (for example, because you have a medical or dietary condition), please contact us before the event at info@hivernacle.com.

Animals are not allowed on the premises.

There is no established dress code at Hivernacle Madrid. Dress to dance.

You may bring food and water into the venue if you wish. The only permitted water bottle is a 0.5L plastic bottle. Any glass, metal, or other material bottles will be confiscated at the entrance and stored in our cloakroom (you can retrieve them at the entrance after the event).

It is strictly prohibited to bring alcoholic beverages to our events.

We do not provide a cloakroom service at the events. However, there will be a storage at the entrance for leaving small items such as motorcycle helmets or objects that are not allowed into the event (excluding clothing).

*After two months, all items left in the storage and unclaimed will be donated to various associations we collaborate with. The same applies to lost items.